Spinflex Return & Refund Policy

Last Updated: August 2026

At Spinflex, we want you to feel confident in your purchase. If you're not satisfied with your order, we're here to help.

Return Window

Customers may request a return within 30 days of delivery.

Return Eligibility

To qualify for a return:

• The item must be unused or lightly handled and returned in its original condition.
• The product should be returned in its original packaging whenever possible.
• Proof of purchase or your order number is required.
• Both defective and non-defective products may be eligible for return, subject to the conditions below.

Non-Returnable Items

The following items are not eligible for return:

• Products damaged through misuse, improper use, neglect, or normal wear and tear.
• Products showing excessive signs of use.
• Items marked as final sale.
• Personalized or customized products.
• Gift cards.

Damaged, Defective, or Incorrect Items

If your Spinflex product arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos or video of the issue
• Photos of the packaging when applicable

Once reviewed, we may provide a replacement or refund when appropriate.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived:

• Damaged
• Defective
• Incorrect

Original shipping charges are non-refundable unless otherwise required by law.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Refund Processing Time

Approved refunds are typically processed within 5–10 business days.

Please note that your bank, credit card company, or payment provider may require additional time for the refund to appear in your account.

If you have not received your refund within 10 business days after receiving approval, please contact our customer support team.

Order Cancellations

Orders may be canceled before they have been processed for shipment.

Once an order has been processed or shipped, we cannot guarantee that it can be canceled. If your order has already shipped, you may request a return after receiving it in accordance with this policy.

Exchanges

At this time, Spinflex does not offer direct exchanges.

If you would like a different product or variation, please return the eligible item according to this Return Policy and place a new order through our website.

This helps us process orders efficiently and maintain accurate product availability.

Contact Us

For return requests, refund questions, or order concerns, please contact:

Spinflex Customer Support
Email: [Your Spinflex Support Email]